cat toys

Help Center

Everything You Need to Know

What plans or boxes do you offer?

The choice is yours! Not sure if it will be the right fit for your pet? No problems, you can simply order one box, no subscriptions or strings attached!. Looking for longer stress-free boxes? From December have subscription plans on some boxes with different! Stay tuned to find out more.

What is the difference between plans and one-off purchase?

By subscribing to our plans you will get a discount on your box of 20% on your selected box and you will get free delivery each month. Our plans are launched in December.
If you prefer to do a one-off purchase, the contents of the box will not change. 

Returning customers will get 10% discount!

Do you offer gift cards?

We aim to get better everyday and to provide the best experience. While this is not a function currently on our online site, please do contact us either through the chat or the contact form and we will do everything possible to meet your needs and expectations!

What are the payment options?

We want to make your journey as easy as possible so we currently accept debit/credit cards through our secure website facility as well as PayPal, however we also accept Revolut. This will be facilitated by contacting us!

What is the delivery time?

This will depend on our delivery partner but once your order is processed you will receive an estimated date (approximately 2 business days).

County Dublin orders will be delivered within 24h of your purchase.
For those customers who have a subscription we have two options. Either receive your monthly box on a set date or let us surprise you and each month you will get it in different days.

My pet doesn't like some of the contents of the box

Not to worry! We can offer you a discounted box with different items or send you extra goodies! This is normal as like humans we all have different taste so we will do our utmost to make sure you and your pets love our treats!

Can I create an account?

Absolutely! You can create your personal account to make orders and save your details for future orders and you will stay tuned to any news and new products! You can also subscribe with your email address alternatively.

What actions are you taking in relation to Covid-19?

We know this is a stressful time, that's why we want to make sure that once you receive your box you don't have to worry about anything. 
We clean and sanitise each item before they're put in the box and each box is thoroughly cleaned. 
Once your box is ready to be sent it will be put inside a delivery envelope to avoid any contamination or dirt while shipping.

Do you deliver outside of Ireland?

We currently deliver to Ireland, United Kingdom and Spain and we look forward to deliver to many more countries in the near future.

My issue or question does not show on the list

Please contact us using the form or the live chat and we will answer your query very soon! Alternatively you can reach out to us thorough our social media platforms on Instagram @peatabox or Facebook!